Module 12

Troubleshoot basic software, hardware, and connectivity problems (March 28-April 3, 2016)

Course Objectives:

1. Troubleshoot basic software, hardware, and connectivity problems common in digital learning environments (ISTE 3e)

Module Objectives: 

1. Read and reflect upon troubleshooting basic technology and technology within a 1:1 environment.
2. Develop solutions for common technical problems for both teachers and students.  

1) The following readings cover troubleshooting as well as troubleshooting in the context of a 1:1 laptop program.

• Read through this website and get familiar with the format (you do not have to read the entire thing): Computer Troubleshooting for Teachers and Students
•  A Computer for Every Student and Teacher: Lessons Learned about Planning and Implementing a Successful 1:1 Learning Initiative in Schools

2) Write your reflective blog post.

3) For the activity this week, you will create a table on your blog addressing a few common problems.  The problems are:

• There is no sound coming out of the speakers on the student computers.
• I can't connect to the network.
• My computer keeps freezing up on me.
• My printer won't print.
• My SMARTboard pens aren't working.

On your table, include a column for the problem (copied from above), a good solution based on the readings this week, and how you might teach a student to figure out how to solve the problem.